Products
Do you have any samples you can send me?
We do not provide free samples of any of our products at this time. The best way to try is to make a one-off purchase of our Enya To Go here.
Where are your pads made?
Enya products are made by a certified manufacturer in China. They've been manufacturing feminine products for decades, they know their stuff!
What are your ingredients sourced from?
Our raw organic cotton is exclusively sourced from United States & Egypt, SAP technology from Japan Sumimoto, adhesive glue from Germany, compressed and packaged in an SGS, CE & FDA certified manufacturer in China.
How do your pads feel like?
We made sure they are ultra thin (0.2CM) for comfort and it can absorb up to 3-4 hours. Soft & comfortable to care for sensitive skin!
What’s the shelf life?
Like all pads, the shelf life is 3 years from manufacturer date. You can find this at the bottom of our product packaging.
Are your products sustainable?
It has always been our core mission to make our products fully biodegradable, to use plant based fibres to replace our PE backsheet and wrapper, but we are not fully sustainable just yet. We strive to improve our product ingredients more by reinvesting our profits into research and development. For this phase, we start by launching 100% organic cotton topsheet period pads to replace commercial pads that are made with plastics.
Orders & Subscriptions
How can I track my order?
Each order has a specific tracking number that will be emailed to you after your order is fulfilled.
You may also track orders here.
How does the subscription process work?
First, select the items you want and decide how frequently you'd like to receive them. We offer 15, 30, 45 & 90 days delivery frequency. Then, add the products to your cart. Finally, enter your shipping and billing details. Voila! Your feminine care just got easier!
Will my subscription be renewed automatically?
Great question! Yes, your subscription will be renewed automatically according to your original settings. However, you can change the subscription preferences in your profile by choosing to skip or cancel the subscription.
Can I make changes in my subscription?
You’re able to make changes to your next delivery by signing up for an Enya account and visiting: " My Account " at your Enya profile. If your order processes with any incorrect information, simply edit your info on the account page.
When do I need to make changes to meet the deadline of my next subscription?
At least 24 hours prior to your next renewal date. If your order processes with any incorrect information, simply edit your info on the account page.
Shipping
How are your products packaged during shipment?
All the good stuff is properly packaged in our recyclable box and sealed tightly to safeguard it from the rain and the hands of unwanted guests.
Do you ship internationally?
We currently only ship to Malaysia and Singapore. In terms of international shipping, we don’t have concrete details at this time, we are working on expanding our shipping to other countries as we continue to grow.
As soon as we are able to ship internationally, we’ll make an announcement to our community, so please keep following along and stay tuned!
How often do you ship out your products?
We fulfill your orders right after payment is confirmed and usually take a few days to get them packed and shipped out. Orders received after 5pm will be scheduled to the next business day.
What is zip code?
Zip code is your postcode!
E.g: Subang Jaya - 47500, Kuantan - 25050, Perak - 35600
My parcel arrived empty or damaged!
We are very sorry if your package arrived damaged! While we have little control over what happens to our shipments after they leave our fulfillment center, we put great trust in our shipping carrier to ensure a successful delivery. We are disappointed to hear when this isn't the case and will notify our courier's representative to make note of this issue - just shoot us a message hereand we'll take care of it.
If your box arrives empty, kindly allow yourself to rant as much as you can at hello@enya.com.my.
How do I change my shipping address?
To change your shipping address after you've paid, please head on to write us another email and we will attend to you quickly.
To change your shipping address, simply login to your account, click:
Manage Subscriptions > Edit > Edit (Under address) to your new desired address*
*NOTE: All change of address will be reflected on your next subscription renewal order.
When will I receive my products?
Your orders are processed and shipped out every working day.
You will receive a shipping confirmation and tracking number to the email associated with your subscription when your product has shipped.
Delivery to your doorstep usually takes up to 7 working days, subject to our courier service performance.
Do note that there may be delays depending on the couriers.
Can I return my order?
Great question! Unfortunately, due to the nature of the products we are unable to accept any returns once an order has been delivered. However, if you are unsatisfied with our product, and would like to leave a personal improvement review, feel free to send it to hello@enya.com.my.
Payment & Privacy
What form of payments do you accept?
Enya only accepts major credit cards and debit cards including, Visa, MasterCard. Kindly note that we only accept one form of payment per order.
How do you keep my information secure?
We know that you care about how your information is used and shared, and we take your privacy seriously. Therefore, we have designed our services and data collection in a way to keep consumer privacy in mind. Check out our privacy policy here.
Get Involved
How can I donate to your cause?
We appreciate your interest in donating to our cause. Because we are a for-profit company, we cannot accept donations. However! We have some wonderful partners who are leading puberty and menstrual education to rural schools. We would be thrilled to point you in their direction for monetary donations.
I’m interested to distribute/wholesale or become a reseller for Enya, how can I get in touch?
We’re always looking to expand! Kindly fill in the form here and we will get back to you ASAP!
Any internship openings available?
Yes! Enya will always be in need of talents like you! To see how you can further participate in our apprentice recruitment programme, kindly write in along with your CV to hello@enya.com.my.